Nylabone Issues Limited Recall of Puppy Starter Kit
April 27, 2015Neptune City, NJ – Nylabone is proud of our well-earned reputation for safety, quality and excellence in our products since our first dog toy was manufactured in 1955. As pet parents ourselves, we at Nylabone have the safety and well-being of our customers’ dogs first and foremost in our minds with every single product we make. It was during one of our many quality control tests that we identified a small lot of Puppy Starter Kits with a dog chew that tested positive for salmonella.
The positive test was from one single lot (LT 21935), a small number of less than 3000 pieces of Nylabone Puppy Starter Kits made in our facilities in Neptune City, New Jersey. No other Nylabone products were affected. Should you have a Puppy Starter Kit with that lot number and have questions, please call our consumer hotline below, and please be sure to return the product to the address at the bottom of this page for a full refund or replacement.
We have been working with the few customers who received this batch of product to return the pieces. We regret this incident and thank you for your continued confidence in Nylabone dog toys and chews.
What are the product details?
Item number: N201PSKP
Lot number: LT21935
NO OTHER LOTS OR PRODUCT LINES ARE AFFECTED
Who should I contact?
Return product to:
Nylabone Puppy Starter Kit Recall
c/o Nylabone Consumer Care
1501 E. Woodfield Rd., Suite 200W
Schaumburg, IL 60173
For more information, contact Nylabone Consumer Care:
Phone: (855) 273-7527