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Frequently Asked Questions About Nylabone Products

  • Q. Can I give my puppy Edible Chews?

    A. Nylabone® Edible Chews are best enjoyed by a dog with all of its permanent teeth; they are not recommended for the immature digestive systems of very young puppies. We recommend that you consult your veterinarian for the right time to start your puppy on Edible chews. We have just introduced the following edible products for puppies 3 months and older: Vida™ Just for Puppies, Healthy Edibles® Lamb & Apples, Healthy Edibles® Turkey & Sweet Potato, Nutri Dent® fortified with Milk Protein, and Nutri Dent® Puppy Bacon & Cheese flavor.

  • Q. Can I order from your website?

    A. Our website is for information only. Since we are the manufacturer of Nylabone Products, we do not sell directly to consumers. In addition to most Pet Stores, Supermarkets, Chain Stores, and large retailers such as Petco, PetSmart, Target and Wal-Mart, many mail order and online companies also carry our products at favorable pricing. Click here for store locator.

  • Q. Can I put my dog's Nylabone® in the dishwasher?

    A. Nylabone® Chews and Toys should not be autoclaved, boiled, placed in a dishwasher, washing machine, convection or microwave oven. To clean Nylabone® Non-Edible Chews, scrub with a brush under warm water, using mild, non-toxic detergent, and rinse thoroughly. Inspect for wear while cleaning.

  • Q. How long will an Edible Chew last?

    A. Edibles are "treat" bones. They are meant to be consumed, and are therefore not long-lasting chews. Their "lifespan" depends on how determined a chewer your dog is. Our Edible chews have a shelf life of over five years.

  • Q. How many Edible Chews can I give my dog per day?

    A. This depends upon the dog's age, weight, and activity level. These chews are not recommended for puppies younger than 6 months old. Please check with your veterinarian as to your dog's daily caloric intake and the proper time to introduce Edible chews into your puppy's diet.

  • Q. I bought the wrong chew for my dog. What now?

    A. If you are dissatisfied with your purchase, please return it to Nylabone® within 30 days. If you provide your dog's breed, age and weight, and your mailing address, we can replace it with something more appropriate. If you prefer a refund of your purchase price and tax, please include your receipt.

  • Q. Is Rawhide safe for my dog?

    A. One of the major medical schools in the US conducted a laboratory test to answer this question. The results showed that in groups of test dogs, even in those fed rawhide three times a day, there were no ill effects. Although choking or intestinal obstruction with rawhide could potentially occur, it is quite rare, and common-sense prevention measures should be taken.

    Make sure you select the appropriate size for your dog. It is important that the chew is large enough and thick enough that your dog cannot easily chew off and swallow a large piece or swallow the whole chew. When the chew has been enjoyed down to a small portion, we recommend that you remove the remains. Rawhide that requires more than 5 days to chew should be discarded.

  • Q. What are the ingredients in Edible Chews?

    A. Ingredients can be seen by viewing the nutritional analysis for each individual product.

  • Q. What size chew should I give my dog?

    A. It is important to select the appropriate chew type, size, and formulation based on your dog's age, breed, chewing style, and weight. The pressure exerted by a strong chewer's jaw is considerable, and when directed straight down can put tremendous (as much as 450 psi) stress on the dog's teeth. It is therefore recommended that non-edible chews be large enough to encourage chewing from the side rather than the top and bottom. If you have more than one dog in your household, select chews appropriate for the largest, strongest chewer.  See our Chew Style Guide for more details.

  • Q. When should I replace my dog's favorite Non-Edible Nylabone® chew?

    A. Replace when knuckle ends are worn down, or if it becomes too small for your dog to chew safely.

  • Q. Where are Nylabone products made?

    A. Most Nylabone® Products are made in the USA in our facility here in Neptune City, NJ. All USA-Made Nylabone products have the American Flag on the package.

    A few of our products are made in China. Be assured that all Nylabone manufacturing partners - both domestic and overseas - must adhere to stringent quality control standards for every product that bears the company’s name. Our quality control team visits these plants on a regular basis to ensure policies and procedures are in full compliance with our rigorous regulations.

    We have a regular ongoing testing program in place to further ensure the quality and safety of our products. For added assurance, we use independent, third-party testing facilities. The confidence of the consumers who use our products is of paramount importance to us.

  • Q. Where can I buy Nylabone® products?

    A. Click here for store locator. 

  • Q. Why can't I give my adult dog a Puppybone?

    A. The pressure exerted by an adult dog's jaw is considerable. The Flexible polymer formulation of Puppybones, Puppy Teething Keys®, Puppy Fish are especially designed for young, teething puppies, and will not withstand the strength of an adult dog's teeth and jaws.

  • Q. Will an Edible Chew stain my carpet?

    A. The natural color may stain light colored surfaces. We recommend that you to set aside a special place for your dog to chew that does not include expensive textiles or carpeting.

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