Frequently Asked Questions
Our website is for information only. Since we are the manufacturer of Nylabone Products, we do not sell directly to consumers. In addition to most Pet Stores, Supermarkets, Chain Stores, and large retailers such as Petco, PetSmart, Target and Wal-Mart, many mail order and online companies also carry our products at favorable pricing.
Nylabone Chews and Toys should not be autoclaved, boiled, placed in a dishwasher, washing machine, convection or microwave oven. To clean Nylabone Non-Edible Chews, scrub with a brush under warm water, using mild, non-toxic detergent, and rinse thoroughly. Inspect for wear while cleaning.
Edibles are "treat" bones. They are meant to be consumed, and are therefore not long-lasting chews. Their "lifespan" depends on how determined a chewer your dog is. Our Edible chews have a shelf life of over five years.
This depends upon the dog's age, weight, and activity level. These chews are not recommended for puppies younger than 6 months old. Please check with your veterinarian as to your dog's daily caloric intake and the proper time to introduce Edible chews into your puppy's diet.
If you are dissatisfied with your purchase, please return it to Nylabone within 30 days. If you provide your dog's breed, age and weight, and your mailing address, we can replace it with something more appropriate. If you prefer a refund of your purchase price and tax, please include your receipt
One of the major medical schools in the US conducted a laboratory test to answer this question. The results showed that in groups of test dogs, even in those fed rawhide three times a day, there were no ill effects. Although choking or intestinal obstruction with rawhide could potentially occur, it is quite rare, and common-sense prevention measures should be taken.
Make sure you select the appropriate size for your dog. It is important that the chew is large enough and thick enough that your dog cannot easily chew off and swallow a large piece or swallow the whole chew. When the chew has been enjoyed down to a small portion, we recommend that you remove the remains. Rawhide that requires more than 5 days to chew should be discarded.
Most Nylabone® Products are made in the USA in our facility here in Neptune City, NJ. All USA-Made Nylabone products have the American Flag on the package.
A few of our products are made in China. Be assured that all Nylabone manufacturing partners - both domestic and overseas - must adhere to stringent quality control standards for every product that bears the company’s name. Our quality control team visits these plants on a regular basis to ensure policies and procedures are in full compliance with our rigorous regulations.
We have a regular ongoing testing program in place to further ensure the quality and safety of our products. For added assurance, we use independent, third-party testing facilities. The confidence of the consumers who use our products is of paramount importance to us.