FAQ

Our website is for informational purposes only. Because we are the manufacturer of Nylabone products, we do not sell directly to consumers. In addition to most pet stores, supermarkets, chain stores, and large retailers, such as Petco, PetSmart, Target, and Wal-Mart, many mail-order and online companies also carry our products at favorable pricing.

Nylabone chew toys and chew treats should not be autoclaved or boiled, or placed in a dishwasher, washing machine, or convection or microwave oven. To clean Nylabone nonedible chew toys, scrub with a brush under warm water using mild, nontoxic detergent and rinse thoroughly. Inspect for wear while cleaning. 

Edible chew treats are "treat" bones that are meant to be consumed, and all dogs consume edible treats at different rates of speed based on their jaw strength and chewing style. The "lifespan" of each edible chew treat can also depend on how determined a chewer your dog is.

This depends on the dog's age, weight, and activity level. These chew treats are not recommended for puppies younger than 6 months old. Please check with your veterinarian about your dog's daily caloric intake and the proper time to introduce edible chew treats into your puppy's diet. 

If you are dissatisfied with your purchase, please return it to Nylabone within 30 days. If you provide your dog's breed, age, weight, and your mailing address, we can replace it with something more appropriate. If you prefer a refund of your purchase price and tax, please include your receipt.

Nylabone edible chew treats are best enjoyed by a dog who has all his permanent teeth; they are not recommended for the immature digestive systems of very young puppies. We recommend that you consult your veterinarian for the right time to give your puppy edible chew treats.

Replace when the chew toy knuckle ends are worn down, or if it becomes too small for your dog to chew safely.

Most Nylabone products are made in the USA in our facility here in Neptune City, New Jersey. All USA-made Nylabone products have the American flag on the package.

A few of our products are made in China. Be assured that all Nylabone manufacturing partners—both domestic and overseas—must adhere to stringent quality-control standards for every product that bears the company’s name. Our quality-control team visits these plants on a regular basis to ensure policies and procedures are in full compliance with our rigorous regulations.

We have a regular ongoing testing program in place to further ensure the quality and safety of our products. For added assurance, we use independent third-party testing facilities. The confidence of the consumers who use our products is of paramount importance to us.